Terms & Conditions
Personal Liability Waiver
By registering for a FLOW Bros Coaching class or session, I agree I will abide by the terms and conditions below.
In registering for any FLOW Bros Coaching session, class or program and agreeing to this waiver intending to be legally bound, I hereby certify that -
I am physically fit and have not been otherwise informed by a doctor. I have been examined by a licensed medical (“Practitioner”) within the past six months and have been found by such Practitioner able to perform all vigorous exercise, in and out of the water, which you are to perform during an FLOW Bros Coaching program.
I will faithfully follow all instructions given to you by FLOW Bros Coaching and its Instructors as to when, where and how to perform and not perform exercises/activities.
I agree and acknowledge that participation in any FLOW Bros Coaching activities could constitute a risk of serious injury to yourself, including permanent paralysis or death. I voluntarily and knowingly recognise, accept and assume this risk and warrant that I am physically fit and able to perform the FLOW Bros Coaching activities without risking serious injury, including permanent paralysis or death.
As a condition of my participation in the FLOW Bros Coaching program or any activities thereto, I hereby waive any and all my rights to claim for losses or damages, including all claims for loss or damages caused by the negligence, active or passive, of the following: FLOW Bros Coaching or any individual participating in the programme as a coach, swimmer, volunteer or observer.
We try not to cancel any scheduled sessions, however we may cancel any session in the event of adverse weather conditions, if there are a lack of numbers present for the session or if any event occurs where it is deemed that the safety of our squad is in jeopardy.
We will try to give as much advance notice as possible in the case of any cancellations.
We operate on a PAYG basis, so if any session is cancelled you will not be charged. In the case of any programs, if a session is cancelled, we will look to reschedule the session when able to do so.
In the event you need to cancel attendance, you will not be charged for missing the session. We please ask that you do let us know with as much notice as possible, so that we can manage scheduling and potentially offer the free spot to someone else for the day.
FLOW Bros Coaching is committed to providing you with the best possible customer service experience. FLOW Bros Coaching is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future FLOW Bros Coaching customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. FLOW Bros Coaching takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. FLOW Bros Coaching reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.